All confirmed and fully paid apparel orders will undergo internal verification, stock arrangement and secure packaging within 1 to 7 business days, excluding weekends and national public holidays in New Zealand. During busy sales seasons or periods with excessive order volume, the standard processing cycle may be moderately prolonged. Our team will actively inform customers of any substantial delays to ensure transparent order progress.
Logistics fees are calculated separately for each order based on package weight, size and delivery destination. The exact shipping cost will be displayed and confirmed on the checkout page before you finalize payment. Our standard logistics service for all clothing products requires around 15 business days for delivery after dispatch. All delivery durations are reference values only and may be affected by courier service fluctuations, customs clearance progress, extreme weather, regional logistical restrictions and public holidays worldwide.
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