Shipping policy
We greatly appreciate your trust in ALEXANDER PARK for your apparel purchases. Our core operational goal is to professionally process every fashion order, conduct careful product packaging and quality checks, and ensure all clothing goods are delivered safely and efficiently within a standard logistics cycle.
1. Order Processing Time
All confirmed and fully paid apparel orders will undergo internal verification, stock arrangement and secure packaging within 1 to 7 business days, excluding weekends and national public holidays in New Zealand. During busy sales seasons or periods with excessive order volume, the standard processing cycle may be moderately prolonged. Our team will actively inform customers of any substantial delays to ensure transparent order progress.
2. Shipping Fees and Delivery Estimation
Logistics fees are calculated separately for each order based on package weight, size and delivery destination. The exact shipping cost will be displayed and confirmed on the checkout page before you finalize payment. Our standard logistics service for all clothing products requires around 15 business days for delivery after dispatch. All delivery durations are reference values only and may be affected by courier service fluctuations, customs clearance progress, extreme weather, regional logistical restrictions and public holidays worldwide.
3. Shipment Confirmation and Order Tracking
Once your order is dispatched and handed over to our official logistics partner, you will receive an automated confirmation email containing your exclusive tracking number and complete shipment details. Please note that the tracking system will not update immediately after dispatch. Real-time shipment data will be fully accessible for customer inquiry within 24 to 48 hours after the package leaves our warehouse.
4. Address Accuracy Responsibility Statement
Customers are required to fill in accurate, complete and valid shipping address information during the order submission process. ALEXANDER PARK will not bear any responsibility for delivery failures, route errors or package returns caused by incorrect, missing or invalid address information provided by customers. Any packages returned due to address errors will incur additional reshipment costs, which shall be borne solely by the purchaser.
5. Handling for Missing and Damaged Shipments
If your package cannot be delivered or is confirmed missing during transit, please submit a consultation request to our customer support team within 2 calendar days from the expected delivery date. For orders received with defective clothing items or damaged outer packaging, please report the issue within 24 hours upon receipt and provide clear photographic proof of the damaged products and original packaging. Our team will evaluate each case independently and provide targeted solutions as quickly as possible.
6. Apparel Care and Usage Liability Rules
Each apparel item is equipped with official manufacturer care instructions for daily wear, washing and maintenance. To protect the texture, color and durability of your clothing, customers are advised to strictly follow all professional care guidelines. We do not undertake liability for product damage, deformation, fading or abrasion caused by irregular cleaning methods, improper drying, unauthorized modification or improper daily use of the products.
7. International Shipping and Customs Provisions
Cross-border shipments may be subject to import duties, customs taxes and other local administrative fees formulated by the destination country’s customs department. All such additional charges are the sole responsibility of the customer and are not included in the product unit price or standard shipping fees. We cannot predict or control local customs policies and clearance progress for international orders.
8. Official Contact Information
Should you have any questions, suggestions or after-sales inquiries regarding this shipping policy or your order logistics status, please feel free to contact our professional customer service team via the methods below:
Business Name: ALEXANDER PARK
Phone Number: +64 274 928 328
Email Address: support@parkclothing.shop
Physical Address: 6 Carlie Street, Papatoetoe, AUK, Auckland 2025, New Zealand